Refund policy

SVS OIL Return and Refund Policy

At SVS OIL, we are committed to providing high-quality products and excellent customer service. If for any reason you are not satisfied with your purchase, we’re here to help.

Returns

• Returns are accepted within 7 days of delivery.
• Products must be unused, unopened, and in their original packaging.
• Proof of purchase (invoice or receipt) is required for all returns.
• Return shipping costs are the responsibility of the customer unless the product was damaged or incorrectly shipped.

Non-Returnable Items

• Used or opened oil containers.
• Custom or special-order items.
• Products not purchased directly from SVS OIL.

Damaged or Incorrect Items

If you receive a damaged or incorrect item:

• Notify us within 48 hours of delivery.
• Provide photos and a detailed description of the issue.
• We will arrange for a replacement or full refund at no extra cost.

Refunds

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
• If approved, the refund will be processed within 5–7 business days via the original method of payment.

Exchanges

• We only replace items if they are defective or damaged. Contact us to arrange an exchange.

How to Initiate a Return

Please contact our customer support team at svs-pr@svsoil.com with your order number and reason for return. We’ll guide you through the process.